Due to the emphasis on freshness , we currently only offer home delivery service .
A flat shipping fee of $100 NTD will be charged. With fast logistics, you can usually receive the order the next day.
Self-pickup service is available, currently limited to the Kaohsiung area. Please contact our official LINE customer service for arrangements.
Please note the delivery time: Orders placed before 3:00 PM will be shipped on the same day; orders placed after 3:00 PM will be considered as orders placed the next day.
For any other special delivery needs, please feel free to contact customer service.
How to Store?
Please consume immediately after opening to ensure the best flavor.
Do not leave unopened at room temperature for more than 5 days . Although there are no safety concerns, because it is freshly stewed , leaving it at room temperature for too long may cause the swallow's nest to dissolve and affect the taste.
It is recommended to refrigerate after receiving the product for better flavor. It can be stored in the refrigerator for up to 30 days .
Return & Exchange Policy
1. Eligibility for Returns & Exchanges
As this product is freshly stewed food, it is not eligible for the 7-day return policy.
If the product arrives damaged, leaking, or incorrect, please contact customer service within 24 hours and provide unboxing photos or videos. We will arrange a replacement or exchange as soon as possible.
2. Situations Where Returns/Exchanges Cannot Be Accepted
Issues not reported within 24 hours
Situations not caused by product defects, such as personal taste preferences or spoilage caused by improper storage
Products past their shelf life or not refrigerated as instructed
3. Shipping Fees
Due to product defects: We will cover all return/exchange shipping costs.
Not caused by product defects: Returns or exchanges cannot be provided.
